Refund Policy
Last updated 2026-08-18. This policy is provided for information only and is not legal advice.
Our approach
We want you to be happy with 100x100. This policy sits alongside your rights under the Australian Consumer Law, which always apply and cannot be excluded.
Subscriptions
Plans are billed monthly in advance. You can cancel any time and you will keep access until the end of the current paid period. Cancelling stops future charges.
Partial periods
We generally do not refund partial months, since you keep access for the period you paid for. If something has gone wrong, contact us and we will make it right.
Faulty or misdescribed service
If the service is faulty, not as described, or otherwise fails a consumer guarantee under Australian law, you may be entitled to a refund or other remedy.
How to ask
Use the Contact form with your request and a short reason. We aim to respond within a few business days.